Tone Industrial Estate
Milverton Road, Wellington, Somerset, TA21 0AN
Monday -Friday 8.30am - 5.30pm
Saturday 9.00am - 4.30pm
T +44 (0)1823 667242
F +44 (0)1823 665685
15 minutes from M5 J25 Taunton, Somerset
30 minutes from M5 J30 Exeter, Devon
The information contained within this site is given in good faith for general guidance only and may not be applicable to and should not be relied upon in any particular circumstances. The manufacturer/supplier will not be liable for any direct, indirect or consequential loss or damage.
Stock Items (Standard Products) The consumer may return complete boxes of tiles to the Company within 1 calendar month of delivery, provided the goods are in good condition and are able to be re-sold. (Adhesive, Grout and Tools are Non-Refundable). If the consumer returns the goods in good condition a FULL REFUND (excluding the original DELIVERY charge and the appropriate re-stocking charge . Re stocking charges are 20% of the value of the items.
Non Stock Items (Non Standard Products) The consumer may return complete boxes of tiles to the Company within 1 calendar month of delivery, provided the goods are in good condition and are able to be re-sold. (Adhesive, Grout and Tools are Non Refundable). Any Non Stock, Non Standard Product, or items specially ordered, or made to order, will be subject to the restocking terms of the original supplier. In some instances such as bespoke designs no refunds will be available If the Company are required to collect the consumer will be responsible for the collection costs, which will be deducted from the refund amount.
The responsibility for the return of the goods is that of the Consumer. The Company will not accept under any circumstances any cost for the return of, or re-packaging of, returned product or items.
The Consumer should return goods using conventional haulage and should not use Express or Special Transportation services, unless specifically agreed with the Company, in writing, prior to the goods being returned.
If the original packaging has been opened, or is deemed by the consumer to require improvement, to allow the safe return of the goods, it is the responsibility of the consumer to complete a re-packing exercise, at their cost. The Company will not accept any costs for the re-packing of goods, in any circumstances.
If the consumer cannot or will not arrange the return of the goods, the Company will arrange the collection and deduct the collection costs from the refunded amount. To avoid any mis-understanding, please liaise with our Customer Services Team for the cost of returning the goods.
Refunds will be processed as a priority, however, dependent upon circumstances, the administration may take up to 3-5 working days to complete. The maximum time period to refund any monies will not exceed 30 Days from the receipt of goods. Additionally please note, any monies paid back to Credit / Debit cards may take a further 3-5 days to show on Customers statements. – However, it may be possible to improve on these timings by contacting your Bank / Card account company.